Privacy Policy

Last updated: January 8, 2025

1. Introduction

Larifaceti ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website larifaceti.com or use our services.

This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy legislation.

2. Information We Collect

2.1 Personal Information You Provide

We may collect the following personal information when you voluntarily provide it to us:

• Contact Information: Name, email address, phone number, mailing address
• Course Information: Course preferences, skill level, learning objectives
• Communication Records: Messages sent through contact forms, emails, or phone calls
• Payment Information: Billing address and payment details (processed securely through third-party payment processors)
• Emergency Contacts: For in-person course participants

2.2 Information Automatically Collected

When you visit our website, we may automatically collect:

• Technical Information: IP address, browser type, operating system, device information
• Usage Information: Pages visited, time spent on pages, referral sources
• Cookie Information: Data stored by cookies and similar technologies (see our Cookie Policy)

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Provision

• Process course registrations and payments
• Deliver public speaking courses and training services
• Provide customer support and respond to inquiries
• Send course materials and updates

3.2 Communication

• Send newsletters and educational content (with your consent)
• Notify you about course schedules, changes, or cancellations
• Respond to your questions and requests
• Conduct surveys and gather feedback

3.3 Business Operations

• Improve our website and services
• Analyze usage patterns and preferences
• Comply with legal obligations
• Protect against fraud and security threats

4. Legal Basis for Processing

We process your personal information based on:

• Consent: When you voluntarily provide information or consent to marketing communications
• Contract Performance: To fulfill our obligations in providing courses and services
• Legitimate Interests: To improve our services and protect our business interests
• Legal Compliance: To meet regulatory and legal requirements

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following limited circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Email marketing services
• Website hosting and analytics
• Customer relationship management

These providers are contractually obligated to protect your information and use it only for specified purposes.

5.2 Legal Requirements

We may disclose information when required by law or when we believe disclosure is necessary to:

• Comply with legal processes or government requests
• Enforce our terms and conditions
• Protect our rights, property, or safety
• Protect the rights and safety of others

5.3 Business Transfers

In the event of a merger, acquisition, or sale of business assets, personal information may be transferred as part of the transaction, subject to appropriate confidentiality protections.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against:

• Unauthorized access, use, or disclosure
• Accidental loss or destruction
• Alteration or corruption

6.1 Security Measures

• SSL encryption for data transmission
• Secure servers and databases
• Regular security assessments
• Access controls and authentication
• Employee training on privacy and security

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law:

• Course Records: 7 years after course completion for certification purposes
• Payment Information: As required by tax and accounting regulations
• Marketing Communications: Until you unsubscribe or withdraw consent
• Website Analytics: Typically 2-3 years for business analysis

8. Your Privacy Rights

Under Canadian privacy legislation, you have the following rights regarding your personal information:

8.1 Access and Correction

• Request access to your personal information we hold
• Request correction of inaccurate or incomplete information
• Receive information about how your data is being used

8.2 Withdrawal of Consent

• Withdraw consent for marketing communications at any time
• Opt out of non-essential data collection
• Note: Some services may not be available without certain information

8.3 Data Portability and Deletion

• Request a copy of your personal information in a structured format
• Request deletion of your personal information (subject to legal retention requirements)

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your website experience. For detailed information about our cookie practices, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. International Data Transfers

Some of our service providers may be located outside of Canada. When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with Canadian privacy standards.

12. Privacy Policy for Minors

Our services are designed for adults (18+). We do not knowingly collect personal information from children under 18 without parental consent. If we become aware that we have collected information from a minor, we will take steps to delete it promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will:

• Post the updated policy on our website
• Update the "Last Modified" date
• Notify you of significant changes via email or website notice
• Obtain new consent where required by law

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

15. Privacy Complaints

If you believe we have not handled your personal information appropriately, you may:

1. Contact our Privacy Officer using the information above
2. File a complaint with the Office of the Privacy Commissioner of Canada
3. Contact your provincial privacy commissioner if applicable

We are committed to resolving privacy concerns promptly and fairly.